Portsmouth and Southsea’s finest and fairest clothing shop - Call us on 023 9307 7793


Privacy Policy

Preloved Portsmouth Privacy and Cookie Policy

This Privacy and Cookie Policy explains what information We may hold about You and how We may use that informnation.


In this Policy We use a number of words, and phrases, that have the following meanings:

“We” Us” “Our” – means Preloved Portsmouth;

“You” “Your” – means the relevant, or potential, customer.

“Site” – means www.prelovedportsmouth.co.uk


1.1 We are committed to safeguarding the privacy of Our website visitors. In this policy We explain how We will treat Your personal information.

1.2 We will ask You to consent to Our use of cookies in accordance with the terms of this policy when You first visit Our website. You will need to have cookies enabled in order to purchase good and/or services – this is in order that Our shopping cart functions correctly.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

  1. Credit

2.1 This document was created using a template from   SEQ Legal

  1. Collecting personal information

3.1 We may collect, store and use the following kinds of personal information:

  1. a) Information about your computer and about your visits to and use of this website (which may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b) Information that You provide to Us when registering with Our website including your email address;

(c) Information that You provide when completing Your profile on Our website including Your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details;

(d) Information that You provide to Us for the purpose of subscribing to Our email notifications and/or newsletters including Your name and email address;

(e) Information that You provide to Us when using the services on Our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use;

(f) Information relating to any purchases You make of Our goods and/or services or any other transactions that You enter into through Our website including Your name, address, telephone number, and/or email address

(g) Information that You post to Our website for publication on the internet including Your user name, Your profile pictures and the content of Your posts;

(h) Information contained in or relating to any communications that You send to Us or send through Our website including the communication content and meta data associated with the communication;

(i) Any other personal information that You choose to send to Us;

(j) The IP address that You used when registering on Our site.

3.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

  1. Using your personal information

4.1 Personal information submitted to Us through Our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2 We may use your personal information to:

(a) Administer Our website and business;

(b) Personalise our website for you;

(c) Enable Your use of the services available on Our website;

(d) Send You goods purchased through Our website;

(e) Supply to You services purchased through Our website;

(f) Send statements, invoices and payment reminders to You, and collect payments from You;

(g) Send You non-marketing commercial communications;

(h) Send You email notifications that You have specifically requested;

(i) Send You Our email newsletter, if You have requested it (You can inform Us at any time if You no longer require the newsletter);

(j) Send You marketing communications relating to Our business or the businesses of carefully-selected third parties which We think may be of interest to You, by post or, where You have specifically agreed to this, by email or similar technology (You can inform Us at any time if you no longer require marketing communications);

(k) Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(l) Deal with enquiries and complaints made by or about You relating to Our website;

(m) Keep Our website secure and prevent fraud;

(n) Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service)];

4.3 If You submit personal information for publication on Our website, We will publish and otherwise use that information in accordance with the licence You grant to Us.

4.4 Your privacy settings can be used to limit the publication of your information on Our website, and can be adjusted using privacy controls on the website.

4.5 We will not, without Your express consent, supply Your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4.6 All Our website financial transactions are handled through our payment services provider, PayPal. You can review the provider’s privacy policy at PayPal.com. We will share information with Our payment services provider only to the extent necessary for the purposes of processing payments You make via Our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds. All of your bank, credit card and debit card details (for example bank name, account numbers) are NOT stored, or accessible, by Us or Our Website. All of your bank, credit card and debit card details are held by Our payment processor PayPal.

  1. Disclosing personal information

5.1 We may disclose Your personal information to any of Our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.2 We may disclose Your personal information to any member of Our group of companies (this means Our subsidiaries, Our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

5.3 We may disclose Your personal information:

(a) To the extent that We are required to do so by law;

(b) In connection with any ongoing or prospective legal proceedings;

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) To the purchaser (or prospective purchaser) of any business or asset that We are (or are contemplating) selling;

(e) To any person who We reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in Our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.4 Except as provided in this policy, we will not provide your personal information to third parties.

  1. International data transfers

6.1 Information that We collect may be stored and processed in and transferred between any of the countries in which We operate in order to enable Us to use the information in accordance with this policy.

6.2 Information that We collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.

6.3 Personal information that You publish on our website or submit for publication on Our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

6.4 You expressly agree to the transfers of personal information described in this Section 6.

  1. Retaining personal information

7.1 This Section 7 sets out Our data retention policies and procedure, which are designed to help ensure that We comply with Our legal obligations in relation to the retention and deletion of personal information.

7.2 Personal information that We process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3 Without prejudice to Section 7.2, We will usually delete personal data falling within the categories set out below at the date/time set out below:

(a) personal data will be deleted after 5 years;

7.4 Notwithstanding the other provisions of this Section 7, We will retain documents (including electronic documents) containing personal data:

(a) To the extent that We are required to do so by law;

(b) If We believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  1. Security of your personal information

8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of Your personal information.

9. “Cookies” on Prelovedportsmouth.co.uk

9.1 To comply with recent legislation, we’d like to give you more information about how we use “cookies”.

9.2 What are cookies?

The cookies we use on our site are tiny data files collected by your web browser and stored on your computer, mobile phone or tablet when you visit certain web pages. Please be assured that cookies don’t harm your computer and our cookies do not contain any personally identifying information, such as credit card details. We use the encrypted information collected by them to help improve your experience of our site, by enabling us to store items in your shopping basket between visits, remembering your preferences and remembering you when you log into our site and helping us to identify and resolve errors. 
To ensure you get the best online shopping experience when using our site, we’d encourage you to accept all cookies from us. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent that. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. If you disable all cookies on your browser, you will not be able to purchase items on our site (you will still be able to browse the site).

9.3 Our cookies

Our cookies don’t store sensitive information such as your name, address or payment details: they only hold a reference that is linked with the way you use our site.